Privacy policy

Privacy Policy

Novere London ("we," "us," or "our") operates this store and website (the “Services”) to provide a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services or otherwise interact with us.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information, depending on how you use our Services:

  • Contact Information: Name, email address, billing and shipping address, phone number

  • Payment Information: Credit/debit card details, transaction records (processed via secure third-party providers like Shopify)

  • Account Information: Username, password, preferences, account settings

  • Order & Transaction Data: Items viewed, added to cart or wishlist, purchased, returned, or exchanged

  • Device & Usage Data: IP address, browser type, device identifiers, pages visited, and interaction data

  • Communications: Messages, customer support inquiries, or reviews submitted by you

2. How We Collect Information

We collect personal information from:

  • You directly, when you create an account, make a purchase, or contact us

  • Your device, through cookies and analytics tools when you browse our website

  • Shopify, our e-commerce platform, which processes transactions and supports our store

  • Third-party marketing and advertising partners, when you interact with ads or promotional content

3. How We Use Your Information

We use your personal information to:

  • Fulfil and manage your orders

  • Provide customer support

  • Operate, personalise, and improve our Services

  • Send order confirmations, shipping updates, and relevant notifications

  • Show you personalised product recommendations and ads

  • Communicate promotional offers (you may opt out anytime)

  • Detect and prevent fraud, misuse, or other illegal activity

  • Comply with applicable legal obligations

4. How We Share Your Information

We may share your information with:

  • Shopify, who powers our online store and processes payments and customer data

  • Service providers, including shipping carriers, analytics providers, and email marketing platforms

  • Advertising partners, to deliver relevant ads across the web based on your activity on our site

  • Government agencies or legal entities, when required by law or legal process

  • Successors in interest, in the event of a business merger, acquisition, or sale

We do not sell your personal information.

5. Security and Retention

We implement appropriate safeguards to protect your information, but no system is 100% secure. Please avoid sending sensitive data (like passwords or payment info) via unencrypted channels such as email.

We retain your data as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or enforce our policies.

6. Your Privacy Rights (UK & GDPR)

As a resident of the United Kingdom, you have rights under the UK GDPR and Data Protection Act 2018, including:

  • The Right of Access to the personal data we hold about you

  • The Right to Rectification of inaccurate or incomplete data

  • The Right to Erasure (“right to be forgotten”) in certain circumstances

  • The Right to Restrict Processing of your data in certain cases

  • The Right to Data Portability, allowing you to obtain and reuse your data

  • The Right to Object to certain processing, such as direct marketing

  • The Right to Lodge a Complaint with the UK Information Commissioner’s Office (ICO)

7. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal data from them. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

8. Shopify & Third Parties

Our store is powered by Shopify. Shopify may collect and process your information independently to operate and improve the Shopify platform. For more details, refer to the Shopify Privacy Policy.

We may also link to third-party websites or services. We are not responsible for the privacy practices of those sites.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in technology, legal requirements, or business operations. The “Last Updated” date above will reflect the latest version.

Contact

Do you have any more questions?

Please email or call us if you have any questions or comments about the above or anything else, we're happy to help!

Store name: Novere London

 

Company registration number: 1014.412.934

 

VAT number: BE1014.412.934

 

Company name: AH Holding

 

Address: Schoolstraat 69, West-Vlaanderen, 8530, Harelbeke, België

 

Phone: +44 74 50 62 85 85

 

Email: info@novere-london.com